Recently, we had a rare incident where one of our servers had a problem and had to be restored from backup, which takes several hours. As a result, sites hosted on that server were down for several hours.
We sent an email notifying all the affected organizations.
However, those organizations whose contact email address was also hosted or routed through the server could not receive the email. For example, this would happen if organization's web address is MyChurch.org and the contact email address is pastor@MyChurch.org.
To prevent this from happening in the future, we are encouraging all organizations whose primary contact email is @YourDomain.com, to add a second, emergency contact to their account, something like a @Gmail.com or @Yahoo.com address.
We created a new help page with step-by-step instructions:
https://myocc.ourchurch.com/index.php?rp=/knowledgebase/1055/How-do-I-add-a-backup-email-address-to-my-account.html
If you have any questions, please contact us via email, live chat or phone.
