Question: How do I change our website address?
Answer: A website is setup with its own domain but it can be updated when needed. When it comes to WPEZ website, you can order a new domain and then contact our Support Team and we'll take care of updating all the necessary files and database to reflect the new domain.
Question: Can I get a refund for a domain that I purchased?
Answer: There is no refund for the domain name as this is not refundable for us. They can ask for access to it and we can push it to their Enom account they create (and then we give them the predefined reply we send to the first question that was asked.
Question: Can I log into my domain host or registrar?
Answer: When you order premium website hosting and a domain name from OurChurch.Com, we will set up the DNS (domain name server) settings on your behalf. We are managing your domain and its corresponding records. If you would like to make changes to your domain or add/update domain records (A, MX, NS, TXT, CNAME, etc), contact us - https://www.ourchurch.com/contact-us/
Question: How can I update my domain's A record?
Answer: We are managing your domain and its corresponding records. If you would like to make changes to your domain or add/update domain records (A, MX, NS, TXT, CNAME, etc), contact us - https://www.ourchurch.com/contact-us/
Question: How do I change the nameservers for my domain?
Answer: We manage the domain settings on behalf of our clients. If you’d like to update your nameservers to point to another host or provider, please contact us directly. Our team will assist you with the update to ensure everything is configured correctly.
Question: Who is our domain provider?
Answer: If you registered or purchased your domain through us, we manage the domain on your behalf. We use ENOM as our domain registration provider, which means your domain is securely registered and maintained under our management.
