Question: Where are you located?
Answer: We are located in Trinity, Florida. You can find our mailing address and other contact info on our Contact page - https://www.ourchurch.com/contact-us/
Question: How can I change my MyOCC admin login ID / email address?
Answer: You can login to your MyOCC Client area. Once logged in, you can hover over the [Hello, YOUR_NAME!] menu, and click on "Login Profile" where you can change and save your profile name and email address.
Question: How can I add a livestream page to my website?
Answer: We currently don't have a partnership with any specific livestreaming platform, but we can recommend free church live streaming options like Facebook Live and YouTube. You can read more details about embedding the livestreams from these providers through our post here - https://www.ourchurch.com/blog/free-church-live-streaming-options-you-can-use-now/
Question: I am unable to login to myocc.ourchurch.com / How can I change my MyOCC password?
Answer: You can go to the MyOCC Login page https://myocc.ourchurch.com/index.php?rp=/login and at the bottom of the form, there's a gray button for "Forgot Password".
Question: What is responsive editing?
Answer: Responsive Editing is a feature in WPEZ's Page Builder (powered by Beaver Builder) which allows you to create and edit layouts in a way that ensures they look great on different devices. With responsive editing, you can switch between mobile, tablet, and desktop view/editor and apply specific settings to each which allows you to control how your website and pages would look on different screen sizes.
Question: How do I cancel my domain?
Answer: To cancel your domain, you can send us an email through support@ourchurch.com or create a ticket on your MyOCC Client Area to request the cancellation. You should hear from our Support Team within one business day.
Question: What is my IMAP settings?
Answer: To get your POP/IMAP email settings, you can Login to your cPanel, and then go to "Email Accounts". You can then click on the "Connect Devices" button for the email address whose info you need. On the next screen, there will then be a table for "Secure SSL/TLS Settings (Recommended)" where you can find all the necessary mail settings to setup your IMAP or POP.
Question: What is robots.txt file and where is it located?
Answer: robots.txt is a file you add inside the root folder of your website that tells search engine crawlers and bots the frequency on how often the site should be indexed. It is located in the root folder usually in the public_html folder, so it will be accessible when you go www.yourwebsite.com/robots.txt
Question: What is Error 403?
Answer: Error 403 is an error page returned by the server if you are trying to access a page or website that is restricted by the host.
Question: What do you do when you reach your monthly bandwidth limit? Does bandwith usage reset every month?
Answer: When you reach your monthly bandwidth limit, it means your website is getting traffic that your active hosting plan you are subscribed to can no longer accommodate. As a result, access to your website becomes restricted. You can upgrade your hosting plan to the next tier, and you can contact us faciliate the upgrade for you. Bandwidth usage resets every month so if you lose access on the 31st, bandwidth will reset to zero and website will become accessible again the next day.
Question: What are the current promotions and discounts?
Answer: OurChurch.Com usually offers a 50% off every month whenever you order any hosting plan with us. You can find the link to the discounted plan by going to the OurChurch.Com and click on the promo link at the top right corner of the page.
Question: How can I change my email address?
Answer: You can login to your MyOCC Client area. Once logged in, you can hover over the [Hello, YOUR_NAME!] menu, and click on "Login Profile" where you can change and save your profile name and email address.
Question: Do you still offer free website service? Can I convert my paid website back to a free site?
Answer: We have already discontinued the free website service starting on October 1, 2023. You may read our blog post about the announcement on Free Websites to be Discontinued for more details.
Question: My website is down or there is critical error message showing. I am not able to get on or view our website. What should I do to get my website back up and running?
Answer: When a website goes down, shows an error message, or you can’t access certain pages, it could be due to several reasons. These may include reaching hosting limits like bandwidth or disk space, high traffic on the server causing slow performance, or errors in your website’s theme, plugins, or WordPress core. It may also be due to other system-related issues that require further investigation. If your website continues to be slow or inaccessible, you can send us an email through support@ourchurch.com or create a ticket on your MyOCC Client Area to request the cancellation.
Question: How can I change my billing address?
Answer: You can login to your MyOCC Client area. Once logged in, you can hover over the [Hello, YOUR_NAME!] menu, and click on "Payment Methods" where you can add, edit, or remove credit card or bank information that will be used for your credit card and payment transactions.
Question: How do I forward or redirect a domain to another website?
Answer: You can log in to your cPanel and navigate to Domains > Redirects to set up a redirect yourself. Alternatively, we offer a redirect setup service where we handle everything for you—ideal for managing URL redirects in a way that supports your SEO goals.
Question: What is the mailing address for OurChurch.Com?
Answer:
OurChurch.Com, Inc.
1906 Firefern Ct., Suite 107
Trinity, FL 34655
For other contact info, please check this page - https://www.ourchurch.com/contact-us/
Question: What are CSS classes?
Answer:
A CSS class is like a label you give to parts of your website so you can style them in a certain way. For example, if you want some text to appear red and bold, you can create a CSS class with those settings and then apply it to any text you want to look that way.
If you need help adding custom CSS classes to your website, feel free to contact us.
Question: What is a mobile-friendly website?
Answer:
A mobile-friendly website is one that looks good and works well on smartphones and tablets. It automatically adjusts its layout, text size, and images to fit smaller screens, making it easy for visitors to browse, read, and navigate without having to zoom in or scroll side to side. All WP-EZ themes are mobile-friendly by design.
Question: How do I start a Facebook page for my church, school, or ministry?
Answer:
Starting a Facebook page is easy. Log into your personal Facebook account, click on "Pages" in the menu, and then click "Create New Page." From there, you'll be asked to enter basic details like your page name, category (e.g., church, school, nonprofit), and a description. Once your page is set up, you can add a profile picture, cover photo, and start posting updates.
Need help managing your Facebook page or building your social media presence? OurChurch.Com offers social media management services to help you grow your community online - feel free to contact us to learn more!
Question: Is my account active?
Answer: Your account is considered active if you can log in successfully to your MyOCC Client Portal. Likewise, your services are active as long as your website or hosting is accessible and does not display any suspension messages, errors, or warnings. If you’re able to log in and your website loads without issues, then your account and services are still active.
Question: How do I set up auto-billing?
Answer:
Our billing system supports auto-billing by default. If you have a saved payment profile with valid payment details (such as an active credit card), your invoices will be charged automatically when due.
If your payment information has changed, for example, if your credit card has expired, you'll need to update your payment method in your account. You can do this by logging in to your client portal, going to Billing > Payment Methods, and adding or updating your payment details to ensure uninterrupted service.
Question: Do you update the PHP version for your accounts?
Answer:
Yes. Our servers provide options for switching between PHP versions directly from your cPanel.
You can choose the PHP version that best suits your website, and the latest stable PHP release is always available to ensure compatibility, performance, and security.
Question: How many pages can my website have with the Bronze hosting package?
Answer: There is no limit to the number of pages you can create with our Bronze hosting package. In fact, all our hosting plans allow unlimited pages, so you're free to build and expand your website as much as you need - no restrictions.
Question: What is a breakpoint?
Answer: A breakpoint is a specific screen width at which your website’s layout adjusts to fit different devices. For example, a site may display one layout on desktops, then automatically shift to a simpler layout on tablets or phones. Breakpoints help ensure your website remains easy to read and navigate on all screen sizes, providing a smooth and responsive user experience.
Question: Is there a limit to how long a URL can be?
Answer: There is no limit to the length of a URL you can insert as a link in the page editor. However, for a cleaner look and better user experience, we recommend using descriptive text and linking it, rather than pasting a long raw URL directly onto the page. This keeps your content easier to read and more professional-looking.
